Account & Data Deletion

For users of the Cupidxxx app

We believe in giving you full control over your data. This page outlines the process for permanently deleting your Cupidxxx account and all associated personal information. Please read the following information carefully before proceeding.

How to Request Account Deletion

To permanently delete your account and data, please follow these steps:

  1. Open the Cupidxxx app on your mobile device.
  2. Navigate to your Profile screen.
  3. Tap on the Settings icon (usually a gear symbol).
  4. Scroll down and select the "Delete Account" option.
  5. Follow the on-screen prompts to confirm the deletion. You will be asked to verify your identity to prevent unauthorized deletion of your account.

Can't access the app? If you are unable to access your account for any reason, you can request deletion by sending an email to our support team. Please include the email address and phone number associated with your account for verification.

Email Support

Data Deletion and Retention

When you request to delete your account, we initiate a process to permanently remove your data from our systems. Here’s a breakdown of what is deleted and what we may need to keep:

Data That Will Be Deleted:

  • Your Profile: Your account, photos, personal description, interests, and all other profile information will be permanently removed and will no longer be visible to other users.
  • Match & Chat History: All your matches, conversations, and messages will be deleted from our servers.
  • Usage Data: Information tied directly to your account, such as your likes, passes, and in-app activity, will be deleted.
  • Account Credentials: Your login information, including email and phone number, will be removed.

Data That May Be Retained:

For legal and security reasons, we may need to retain certain information for a limited period after your account is deleted. This is done to ensure the safety of our community, resolve disputes, and comply with legal obligations.

  • Transaction Records: If you made any in-app purchases, we may retain transaction data for financial auditing and legal compliance for a period of up to 7 years. This does not include your full payment card details.
  • Safety Information: Information related to user reports, blocks, or violations of our Terms of Service may be retained for up to 3 years after account closure to prevent banned users from creating new accounts and to ensure community safety.
  • Anonymized Data: We may retain aggregated and fully anonymized data that cannot be linked back to you for statistical analysis and service improvement.

Important: Once your account deletion is processed, it is irreversible. You will not be able to recover your account or any of the data associated with it.